Guest Post: Fundamentals of Social Media Management
Today’s guest post is by Jill Kurtz, owner and principal strategist at Kurtz Digital Strategy. She works with businesses to to develop digital marketing and social media strategies that reach business goals.
Using social media means much more than posting content on one or more social channels. To see results, you need to be strategic.
Develop a social media strategy
The first step is always to develop a detailed social media strategy. Without a strategy you are just spending (wasting?) time with no purpose.
A solid social media strategy should outline your goals and the specific measurable ways you will work to achieve them. Your goal(s) should be specific to your business and can include brand awareness, generating website traffic, increased sales, or engagement around a specific issue or service.
The strategy should define the specific activities you will take. Take time to define the resources needed, how often each item will be done, and the content that will be leveraged. The more time you put into your strategy, the more success you will see with your social media efforts.
Mind your branding
Review your branding, including words, images, and colors, to ensure it is clear and consistent across all of your social media channels. Use your logo for your profile pictures and ensure all profile images reflect your business.
Create an editorial calendar
Structure to your posts by creating an editorial calendar. Define categories of content that will support your strategy and plan posts that target each category. Research dates and events that are relevant to your business and audience and plan content around them.
Using a tool that allows you to schedule your posts is a great way to save time and make sure you post according to your plans. Hootsuite and Buffer are great scheduling tools. There are others. Find one that you find easiest to use.
Your social media activities should not just be about creating and posting your content. Respond to messages or comments from followers within a reasonable time frame. You can create template responses to help speed up the process. However, always ensure that every response is personalized in some way.
You should also be looking for relevant conversations that are happening without you. Search for keywords related to your business, industry and competitors. To help, try using tools such as TweetDeck, Hootsuite and Sprout Social.
Evaluate and measure
The great ideas you write into your social media strategy may be great or a flop. Take time to evaluate your activities. You should have written measures of success into your strategy. There can be unexpected measures too, like when a post generates a great deal of conversation. Make sure you take time to regularly assess your social media activities and adjust to maximize successes.